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Guides

Admin

  1. Admin home page. Admin can see a summary of the system statistics.
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  1. An Admin can view the merchant list in the system.
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  1. The Admin Merchant detail page. Here they can check all listed products by a merchant.
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  1. The Admin Products page showing a list of all products.
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  1. The Product detail page.
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  1. The Order listing page.
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  1. The Dispute listing page.
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  1. Dispute detail page. Admin can check the status of the dispute here.
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  1. Admin can assign the automatic dispute management (ADM) from the dispute detail page. The ADM will be used to resolve disputes that have spent a long time and not picked up by any agent. The decision from the ADM will be based on the merchants’ reputation. With successful escrows, the merchant's reputation will increase. A failed escrow will decrease the merchant's reputation.
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  1. The Admin has to confirm the decision. This popup is showing the probable outcome of the dispute.
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  1. Admin can view the status of the dispute.
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  1. The Admin can view the Agent list.
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Updated almost 2 years ago